Tardiness & Cancellation Policies

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Late Arrivals and Pick Ups

• Caregivers are expected to drop off/ pick up their child in time for their session start/stop time.
• Staff must be notified as soon as possible if you will be late for your appointment
• Please call (727) 643-7695 to notify staff
• If there are a number of late arrivals and pickups that exceed 15 minutes after your scheduled time, we may need to discuss this issue.
• NOTE: Child will only be released to a custodial guardian or another caregiver with prior written consent form on file.

Cancellation and No Shows

• All sessions are by appointment only
• It is client's responsibility to attend all scheduled appointments
• A 24-hour notification is appreciated whenever possible
• All cancellations MUST be made 2 hours before scheduled session
• Please call (727)-643-7695 to notify staff
• If prior notification is not received in a timely manner as stated, a NO-SHOW appointment will be marked